Operations Manager (Ops Boss)

Responsibilities:

• Operational Maestro: Oversee the day-to-day operations of all PEMGroup umbrella companies, ensuring efficient workflow, optimal resource utilization, and adherence to the highest quality standards.
• Process Architect: Develop and implement streamlined operational processes and procedures that enhance productivity, minimize risk, and drive continuous improvement.
• Cross-Functional Collaboration: Foster seamless collaboration and communication between departments, promoting a unified approach to service delivery and client satisfaction.
• Performance Optimizer: Set clear performance metrics, monitor key indicators, and implement data-driven strategies to optimize operational efficiency and achieve business goals.
• Compliance Guardian: Ensure strict adherence to all company regulations, policies, and guidelines, mitigating risk and safeguarding PEMGroup’s reputation.
• Vendor Virtuoso: Manage relationships with key vendors and service providers, negotiating contracts, ensuring quality performance, and optimizing cost-efficiency.
• Technology Integrator: Leverage cutting-edge technology solutions to streamline operations, enhance communication, and improve service delivery across all PEMGroup companies.
• Problem Solver:

• Proactive identification and resolution of operational challenges, exhibit astute judgment, adaptability, and a solution-focused approach.
• Effectively address employee-related matters and resolve any vendor-associated difficulties.

Change Champion: Embrace and drive change initiatives, fostering a culture of innovation and adaptability within the organization.

• adaptability within the organization.

Qualifications:

• 5+ years of experience in luxury property management, estate management, or a closely related field.
• Demonstrated expertise in property operations, service delivery, vendor management, and process optimization.
• 3+ years of experience in a managerial or leadership role, with a proven track record of success in achieving operational excellence and inspiring teams.
• Bachelor’s degree in business administration, hospitality management, or a related field; Master’s degree preferred.
• Professional certifications such as Certified Property Manager (CPM) or Project Management Professional (PMP) are highly desirable.
• Exceptional organizational, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficient in property management software, financial systems, and other relevant technologies.
• Passion for delivering exceptional service and exceeding client expectations.

Benefits:

• Performance-Based Incentives:
  • Annual bonus potential of 10-15% of base salary.
  • Profit-Sharing Plan.
  • Project-Based Performance Incentives.
  • Client Retention Incentives.
  • Innovation Incentives.
• Comprehensive Health Insurance:
  • 100% coverage for employee premiums for a high-quality PPO or HMO plan.
  • Generous coverage for dependents.
  • Options for dental and vision coverage.
• Retirement Savings: 401(k) with a company match of up to 6% of the employee’s salary.
• Paid Time Off (PTO):
  • 3 weeks of vacation, 1 week of sick leave, and 2 personal days per year.
  • PTO increases with tenure.
• Professional Development: Annual budget of $20k – $30k for professional development activities.
• Relocation Assistance.
• Company Vehicle.
• Club Memberships.