General Manager

Responsibilities:

• Operational Orchestration: Oversee the seamless execution of all PEMGroup services, including property management, estate management, concierge services, housekeeping, pet services and groundskeeping. Ensure efficient staff management, interdepartmental collaboration, and client satisfaction.
• Strategic Visionary: Spearhead the development and implementation of growth strategies that align with PEMGroup’s mission and financial objectives. Set ambitious performance targets, monitor key metrics, and adapt strategies to capitalize on emerging opportunities.
• Financial Stewardship: Demonstrate financial acumen through meticulous budgeting, forecasting, and expense control. Ensure the profitability of PEMGroup’s diverse revenue streams and optimize resource allocation.
• Client Cultivator: Forge and nurture strong relationships with PEMGroup’s discerning clientele. Proactively address concerns, exceed expectations, and ensure a personalized, white-glove service experience.
• Business Expansion: Identify and pursue new business opportunities within the luxury property and estate management sector. Expand PEMGroup’s client base through strategic partnerships, targeted marketing, and the cultivation of industry relationships. 
• Quality Champion: Uphold PEMGroup’s reputation for excellence by implementing and maintaining rigorous service standards. Conduct regular audits, address quality issues promptly, and drive continuous improvement across all service lines.
• Talent Architect: Build and lead a high-performing team of professionals who embody PEMGroup’s values and commitment to service. Oversee recruitment, training, and performance management, fostering a positive and collaborative work environment.
• Brand Ambassador: Champion PEMGroup’s brand identity through strategic marketing initiatives, charity, social and fundraising events, as well as exemplary leadership and employee development. Enhance brand visibility, reputation, and market positioning within the luxury sector.
• Innovation Catalyst: Utilize state-of-the-art technology and groundbreaking solutions to optimize operations, enhance service provision, and augment efficiency throughout PEMGroup’s portfolio. Collaborate closely with PEMGroup managers to continuously revise corporate policy, ensuring a conducive and supportive work environment for all employees. 
• Risk Manager: Ensure compliance with all legal and regulatory requirements, proactively identify and mitigate risks, and implement robust safety protocols to protect PEMGroup’s assets and reputation.

Qualifications:

• 5+ years of experience in luxury property management, estate management, or a closely related field.
• Demonstrated expertise in property operations, client service, vendor management, and financial management within the luxury sector.
• 3+ years of experience in a managerial or leadership role, with a proven track record of success in achieving performance goals and inspiring teams.
• Experience in a startup or high-growth environment, with a demonstrated ability to adapt to change, drive innovation, and scale operations effectively.
• In-depth knowledge of the Gallatin, and surrounding valleys, luxury real estate markets and a deep understanding of the unique needs and expectations of high-net-worth clientele.
• Minimum Bachelor’s degree in business administration, hospitality management, or a related field; Master’s degree, with a focus in finance, preferred.
• Professional certifications such as Certified Property Manager (CPM), Certified Luxury Home Marketing Specialist (CLHMS), or Project Management Professional (PMP) are highly desirable.
• Exceptional leadership, communication, and interpersonal skills, with the ability to build strong relationships with clients, staff, and industry partners.
• Strategic thinker with a strong business acumen and a data-driven approach to decision-making.
• Proficient in property management software, financial systems, and other relevant technologies.
• Entrepreneurial spirit, with a passion for driving growth and innovation within the luxury property and estate management industry.

Signing Bonus

• $15,000 – $20,000

Benefits

• • Health Insurance:
    • 100% coverage for employee premiums for a high-quality PPO or HMO plan.
    • Generous coverage for dependents, aiming for at least 75% coverage of premiums.
    • Options for dental and vision coverage.
  • Retirement Savings:
    • 401(k) with a company match of up to 6% of the employee’s salary.
  • Performance-Based Incentives:
    • Annual bonus potential of 10-15% of base salary, tied to clear and achievable performance metrics related to company growth, profitability, and client satisfaction.
    • Profit-Sharing Plan: Allocation of a percentage of the company’s profits to be distributed among key employees.
    • Project-Based Performance Incentives: Monetary rewards granted upon the successful execution of designated projects or initiatives that contribute substantially to the organization’s objectives.
    • Client Retention Incentives: Rewards for maintaining high client retention rates as well as acquiring new clients through referrals or exceptional service.
    • Innovation Incentives: Percentage rewards for implementing innovative solutions that improve efficiency, reduce costs, or enhance the client experience.
  • Paid Time Off (PTO):
    • 3 weeks of vacation, 1 week of sick leave, and 2 personal days per year.
    • PTO will increase with tenure.
  • Professional Development:
    • Annual budget of $20k – $30k for professional development activities such as conferences, workshops, and online courses.
  • Relocation Assistance

• Company vehicle

• Club Memberships (The Ridge Athletic Club, Riverside Country Club, etc.)